Team Berkana Service Academy Exceptional Service Modules
Team Berkana Solutions - Service Academy

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P R O G R A M
F E A T U R E S

Service Audit – on-site, comprehensive pre and post program assessments designed to identify your organization’s top 3 strengths and top 3 opportunities for improvement.
Kickoff Event – this dynamic 2-day session, lead by a Berkana TM facilitator, incorporates traditional classroom with accelerated learning techniques, and introduces core Service Academy TM concepts.
Online Portal – 24/7 exclusive access to all Service Academy TM program materials and reinforcement collateral.
Monthly Modules – maximize retention through reinforcement. Monthly trainings are complete with all essential materials, facilitator scripts, participant workbooks, and core topic cue cards for management teams.
Reinforcement Collateral – bridge the learning month-to-month with an array of customized materials specifically designed to coordinate seamlessly with monthly module training topics.
Licensed Curriculum – ensures program longevity and sustainability with repeatable integration within your organization. Licensed option includes in-house trainer certification with quarterly onsite observation followup.

P R O G R A M   F E A T U R E S

Service Audit – on-site, comprehensive pre and post program assessments designed to identify your organization’s top 3 strengths and top 3 opportunities for improvement.
Kickoff Event – this dynamic 2-day session, lead by a Berkana TM facilitator, incorporates traditional classroom with accelerated learning techniques, and introduces core Service Academy TM concepts.
Online Portal – 24/7 exclusive access to all Service Academy TM program materials and reinforcement collateral.
Monthly Modules – maximize retention through reinforcement. Monthly trainings are complete with all essential materials, facilitator scripts, participant workbooks, and core topic cue cards for management teams.
Reinforcement Collateral – bridge the learning month-to-month with an array of customized materials specifically designed to coordinate seamlessly with monthly module training topics.
Licensed Curriculum – ensures program longevity and sustainability with repeatable integration within your organization. Licensed option includes in-house trainer certification with quarterly onsite observation followup.
Team Berkana Clients - Joe Farruggio

“In under 9 months, we increased tip average by 64% and dropped turnover by 48%. Thanks Berkana!”

Joe Farruggio | VP, General Manager
Isle of Capri Casino & Hotel

L E A R N   M O R E
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